Cancellation & Deposit Policy

Deposits

Certain services, including ceramic coatings, paint enhancement services and other premium packages, may require a deposit of 30% to secure the booking.

Deposits are deducted from the final balance and confirm the appointment date and time.

Customer Cancellations

Deposits are fully refundable where a booking is cancelled with at least 7 days notice prior to the scheduled appointment.

Cancellations made within 7 days of the appointment may result in the loss of the deposit, as the appointment slot may be difficult to reallocate at short notice.

At the discretion of Grit2gloss, deposits may be transferred to an alternative appointment date where sufficient notice is provided.

Customer Rescheduling

Customers wishing to reschedule an appointment should provide as much notice as possible.

Grit2gloss will make every reasonable effort to accommodate alternative dates, however availability cannot be guaranteed.

Repeated rescheduling requests may result in the loss of any deposit paid.

Grit2gloss Rescheduling

As a mobile service provider, Grit2gloss may occasionally need to reschedule appointments due to adverse weather conditions, illness, equipment failure or circumstances beyond its reasonable control.

Where this occurs, customers will be offered an alternative appointment date as soon as reasonably practicable.

Any deposit paid will remain valid and be transderred to the rearranged appointment.

Non-Attendance

If a customer fails to attend an appointment, refuses access to the vehicle or equipment, or is otherwise unavailable at the agreed time without prior notice, Grit2gloss reserves the right to retain any deposit paid and may charge for lost time where appropriate.

Refunds

Refund requests relating to completed services will be assessed on a case-by-case basis.

Customers must provide Grit2gloss with a reasonable opportunity to inspect and, where appropriate, rectify and concerns before any refund is considered.

Refunds will not be provided where dissatisfaction arises from factors outside of Grit2gloss control, including but not limited to impropere maintenance, automatic car washes, enviromental contamination, accidents, misuse or normal wear and tear.