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Privacy Policy

Last Updated:  01/01/2026

1. Who We Are

GRIT2GLOSS ("we", "us", "our") is a mobile vehicle detailing and ceramic coating service based in Seaton Delaval, United Kingdom

We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this Privacy Policy, please contact:

Email:      chrisball@grit2gloss.co.uk
Phone:   07542922800
 

2. What Information We Collect

We may collect and process the following personal data:

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  • Full name

  • Email address​

  • Phone number

  • Home address/ Work address

  • Vehicle details (make, model, registration)

  • booking information

  • Communication history

  • Website usage dat (via cookies and analytics)

​​

We only collect information necessary to provide our services.

3. How We Use Your Information

We use your data to:
 

  • Respond to enquiries

  • Provide quotes and bookings

  • Deliver mobile detailing services

  • Send appointment confirmations

  • Process payments

  • Improve our website and services

  • Comply with legal obligations

 

We do not sell or rent your personal data to third parties.
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4. Legal Basis for Processing

Under UK GDPR, we reley on the following lawful bases:
 

  • Contractual necessity - to provide services you request -

  • Legitimate interests - to improve our business and services

  • Consent - where you opt into marketing communications

  • Legal obligation - for accounting and tax purposes
    ​

5. Data Storage & Security

Your information is securely stored through:
 

  • Wix website hosting services

  • Secure email systems


We take reasonable steps to protect your personal data from unathorised access, loss or misuse.​

6. Third-Party Services

We may use trusted third-party providers, including:
 

  • Wix (website hosting)

  • Google (analytics & reviews)

  • Payment processors

  • Social media platforms

​
​These providers process data in accordance with their own privacy policies

7. Cookies

Our website may use cookies to:
 

  • Improve website functionality

  • Analyse website traffic

  • Enhance user experience

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You can control cookie preferences through your browser settings.

8. Marketing Communications

If you opt in to receive marketing communications, we may send occasional updates or offers.

You can unscubscribe at any time by contacting us or clicking "unsubscribe" in emails.

9. Your Data Protection Rights

Under UK data protection law, you have the right to:
 

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Object to processing

  • Request restriction of processing

  • Withdraw consent at any time


To exercise these rights, please contact us directly.

You also have the right to lodge a complaint with the Information Commissioners's Office (ICO)

10. Data Retention

We retain personal data only for as long as necessary to:
 

  • Fulfil our services

  • Meet legal and accounting obligations

  • Resolve disputes

11. Changes to this Policy

We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised "Last Updated" date.

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